Contact Us
Got a question about one of our reviews, spotted something that needs updating, or just want to flag an issue with a casino site we cover? This page tells you how to reach the USA Casino team and what kind of response you can expect.
How to reach USA Casino
The quickest way to contact us is by email at [email protected]. We read every message and try to reply within a couple of business days, though it can take a little longer during busy periods. Please include as much detail as possible — the casino name, the page you're referring to, or a screenshot if it's a technical issue — so we can look into it properly.
What we can help with
We're a small editorial team, so it helps to know what falls inside and outside our remit before you write in.
- Review corrections: If a bonus offer, wagering term, or rating on one of our pages looks out of date, tell us and we'll check it against the operator's current terms.
- Site feedback: Broken links, confusing pages, or anything that makes the site harder to use.
- General questions: How our ratings work, how we cover new online casinos, or what our editorial process looks like.
- Content suggestions: If there's a topic around online casinos in the USA you think we've missed, let us know.
What we can't do is act on behalf of a reader in a dispute with a casino — that has to go through the operator's own support team or, where relevant, the regulator that licenses them. If you're dealing with a specific account, deposit, or withdrawal issue, the casino's customer support channel (usually live chat or email, listed on their own site) is the right first stop.
Reporting a scam or a licensing concern
If you believe a casino is operating without a valid license, misrepresenting its terms, or behaving in a way that looks like a scam, we want to hear about it — this kind of feedback directly shapes which sites we recommend. We only list casinos that hold recognized licensing and regulation appropriate to where they operate, and reports from readers are one of the ways we keep that check current. Send us the casino name and a description of what happened, and we'll factor it into our next review cycle.
If you're concerned about your own gambling
Our contact inbox isn't a crisis line, and we're not equipped to provide counseling or emergency support. If gambling has stopped being enjoyable, is affecting your finances, or you're worried about your own or someone else's play, please use dedicated support resources rather than waiting on an email reply from us. Our Responsible Gambling page has more detail on setting deposit and time limits, self-exclusion programs, and where to find state and national support services in the USA.
Before you write in about a specific offer
A lot of questions we receive are about bonus terms, so it's worth checking a few things yourself first, since offers and conditions can change on the operator's side without notice:
- Check the bonus terms directly on the casino's own site — wagering requirements, game restrictions, and expiry dates are set by the operator, not by us.
- Confirm the offer is still live; promotions like the ones listed on our About Us page can be updated or withdrawn by operators at any time.
- Have your account details ready if the query is about a deposit, withdrawal, or verification step, since we may need to point you to the operator's own support team.
A note on what USA Casino is — and isn't
USA Casino is an independent comparison and review site covering online casinos available to residents of the USA. We don't operate any casino ourselves, hold player funds, or process deposits and withdrawals. Some of the links on our site are commercial, and we may earn a commission if you sign up through them — this never affects how a casino is ranked or reviewed. For details on our terms of use, see our Terms and Conditions page.
Response times and what happens next
Most emails get a reply within 48 hours. For straightforward corrections or questions, that's usually a direct answer. For more detailed feedback — say, a report about a casino's licensing status or a pattern of complaints — we may take longer while we cross-check the information before it changes anything on the site. We won't promise a specific outcome, but every message is read by a person, not a bot.